News

COVID-19 (Coronavirus) Community Updates

The World Health Organization (WHO) officially declared the COVID-19 (Coronavirus) a pandemic. We have created this blog where regular updates will be posted with information from the WHO, CDC, Ottawa County Health Department and NOCHS to help keep our community informed.

Updated: April 3, 2020 – 4:32 PM

COVID Testing for Ottawa County

More Ottawa County residents will qualify for COVID-19 testing as a result of a recent innovation in our NOCH lab. You can read more about

in the Grand Haven Tribune

or watch it here on Wood TV 8

North Ottawa Care Center

Family Update –
With the increasing number of cases in the community, we are looking at all options to reduce the risk of infection to our residents. As a result, we are suspending the family doing laundry practice at this time. NOCC will launder all of our resident’s clothing. If you have any questions or concerns, please feel free to contact the neighborhood team leader who will work with laundry services to resolve those concerns.

We continue to work diligently, researching best practices that can be implemented in the center. As a result, we are limiting items being brought into the facility. Non-food and non-plant items will be cleaned and stored for a holding period before delivery.  We are able to clean and sanitize glass vases to deliver flowers to your resident’s room.

While there is not any data that suggests COVID will contaminate food, there is some concern it may travel on the containers food is delivered in.  Please let us know if we can attempt to procure these items on your behalf to mitigate contamination. Food containers will need to be sanitized before being stored in the pantry or the  kitchen, so having the opportunity to bring in manufactured sealed items is best.

We remain grateful for your ongoing support as we navigate changing factors in this unprecedented time. Please let us know if you have any questions that we can assist in answering.

Our Activities Team continues with creative programming. We will be baking bread next week, continuing with hallway exercises and candy bar BINGO continues to be a big hit.  To help celebrate everyone’s great work on keeping healthy – we are having a Spirit Week next week.  Residents will be creating hats to join our staff in Hat Day on Wednesday.

A big thank you for all of the cards and beautiful drawn pictures we are receiving from the local schools. We appreciate the wonderful thoughts and colorful pictures.

THANK YOU!

Many, many thanks to Coppercraft Distillery for delivering 500 GALLONS of hand sanitizer to us this morning. We are so so SO appreciative.

And we also received two bags of disposable gloves from Intricate Grinding. Thank you SO much!


Updated: April 2, 2020 – 5:41 PM

There seems to be lot of conflicting information about COVID-19, and a lot of concern about how to handle what would normally be routine health care decisions. The situation changes on an almost-daily basis.

We want to keep you safe and informed, so we’re sending brief emails a couple times each week to our e-news subscribers. You can sign up by visiting nochgetbetter.com and click on the purple box on the top right. Each message will answer specific questions that we know are out there, but we wanted to share with you the first one below…

TODAY’S TOPIC: ACCESSING HEALTH CARE

Q.  Is the hospital open?

A.  YES! We are here to serve you. Babies are being born. Emergency surgeries are being performed. Lab work and testing are available. Our pharmacy is staffed and stocked. We are taking safety precautions and complying with government guidelines, but we are still providing essential services to our community.

Q.  How do I know it’s safe to come to the hospital?

A.  Hospitals deal with communicable diseases all the time. We cope with TB, HIV, influenza and other diseases on a routine basis. We are taking every possible precaution while protecting and serving our patients.

Q.  How can I get into the building for care?

A.  We have consolidated our entrances so that everyone can be screened prior to entering the building. If you are coming for a non-emergency need, please use the covered entrance off Sheldon Rd. We will screen you and then help get you to the right place. If you need emergency services, please proceed directly to the ER.  We are screening patients there as well.

Q.  Am I able to visit a patient at the hospital?

A.  We are complying with the governor’s orders to limit visitors. You are welcome to call us or check our website to find out the specific guidelines for visiting. In most cases, it is better for everyone if you are able to avoid an in-person visit.

Q.  What should I do if I have COVID-19 symptoms?

A.  Call our COVID-19 hotline at (616) 935-7810 for advice and direction. It is available seven days a week from 9:00 am to 5:00 pm.

Q. Is the ER safe?

A.  We are screening everyone who comes to the ER, and taking every precaution with patients who may have COVID-19. All of the treatment rooms in our new ER are walled and private, which is better for patient privacy as well as for preventing the spread of germs. If we see a surge in COVID-19 patients coming to the ER, we have designed a plan that provides for two entirely separate ER spaces: one designated for COVID-19 and one for other emergencies. So if you need emergency care, our ER is still the best place to obtain it.

Q.  Should I just wait for care until COVID-19 is gone?

A.  Routine health care (such as an annual physical) can probably be delayed without a significant impact. But illness and injury should absolutely be addressed right away so that they do not become worse. You have three options:

  • Call your doctor’s office to seek medical advice and direction. Some offices are open, while others are closed, so it is best to call first.
  • Call our Urgent Care to access our telemedicine service at (616) 604-0096 for advice and direction about COVID-19 symptoms or other, more typical issues like rashes, sore throat, etc.
  • Come to the ER for emergencies (like broken bones or chest pain).

Remote COVID Test Site

We have changed the criteria and are currently testing any Ottawa County resident with symptoms of COVID-19 (fever, cough, shortness of breath). The goal is to test more widely allowing the health department to enforce contact isolation for those who test positive, whereby giving us a better chance of flattening the curve in our community.

Volunteer Site Launched for Medical Professionals, Residents

The Governor and MDHHS launched a new volunteer website where trained medical professionals can register to assist hospitals. Other residents can find out how they help in their local communities, give blood, donate money, needed supplies or assist public health officials in tracking infections. Read more here.

Telehealth

Many of NOCHS’ services are utilizing telehealth to continue providing care, including Urgent Care, The Bariatric Clinic, NOCHS’ Pediatric Office and now Hospice and Palliative Care. Please call the respective department to initiate a telehealth appointment.

THANK YOU…

Thank you Action Industrial Supply for the 100 pairs of safety glasses! ⠀

Thank you Frank and Karen Miller for the box of N95 masks!

Also thanks to Tropical Smoothie Café of Grand Haven and Grand Finale Desserts for the afternoon pick me up for our employees!


Updated: April 1, 2020 – 5:06 PM

National Update

During yesterday’s press briefing, the President and COVID-19 Task Force officials shared data that showed, even with the economy closed and most Americans staying at home, the U.S. could still have between 100,000 to 240,000 deaths occur due to COVID-19. Without these measures in place, the projections jump to more than one million deaths. Officials urged the public to comply with the stay-at-home and social distancing guidelines.

State Update

Volunteer Site Launched for Medical Professionals, Residents

The Governor and MDHHS launched a new volunteer website where trained medical professionals can register to assist hospitals. Other residents can find out how they help in their local communities, give blood, donate money, needed supplies or assist public health officials in tracking infections. Read more here.

NOCHS Updates

North Ottawa’s Pediatric Office Launches Telehealth

NOCHS’ Pediatric Office home to Drs Fernandez, Tallon and Warmoth with Nurse Practitioner, Kimberly Fenbert is now scheduling telehealth appointment for well-child and follow-up visits. For questions, please call our office at 616.844.4523.

NOCC Resident Laundry

To mitigate exposure to our residents via items brought into the facility, NOCC will be suspending family laundry services. NOCC will complete the laundry services during this time.

North Ottawa Care Center’s Resident Council

Kudos to the North Ottawa Care Center staff that received high marks of praise from the NOCC resident council for keeping residents engaged and safe during this unprecedented time — “I think the staff are handling COVID-19 very well” — “Hats off to the aides!” — “Gold stars to everyone!” — “Activities have been going well!”​

Remote Test Site

We have changed the criteria and are currently testing any Ottawa County resident with symptoms of COVID-19 (fever, cough, shortness of breath). The goal is to test more widely allowing the health department to enforce contact isolation for those who test positive, whereby giving us a better chance of flattening the curve in our community. Read more here.

Reminder: Let There Be Light

The public is encouraged to place luminaries out in support of the health care work force TONIGHT, at 7:00 PM.


Updated: March 31, 2020 – 5:07 PM

NOCHS Outpatient Rehab

We are temporarily consolidating our Outpatient Rehab services with our partner, Generation Care, at their location at 16760 Lincoln Street. Please call 616-935-3300 with any questions or to schedule your appointment.

NOCHS Bariatric Clinic Now Scheduling Telehealth Appointments

NOCHS’ Bariatric Clinic is now scheduling telehealth appointments for both surgical and non surgical patients. Please call us at 847-5489 to learn more.

NOCHS Urgent Care Telehealth Appointments

NOCHS’ Urgent Care now offers telehealth appointments.

Telehealth appointments are available for patients experiencing the following:

  • COVID-19 symptoms (fever, cough) – if you are having shortness of breath, please go to the Emergency Department
  • COVID-19 exposure with questions
  • Sore throat
  • Runny nose/sinus congestion
  • Seasonal allergies
  • Pink eye
  • Ear pain
  • Vomiting/diarrhea
  • Urinary Tract Infection
  • Rash/skin concerns
  • Insect bites
  • Tooth pain

To initiate a telehealth appointment, please call NOCHS’ Urgent Care at (616) 604-0096.

COVID-19 Testing Hotline

Screening for COVID-19 has been expanded to all of Ottawa County. Please call NOCHS’ COVID-19 hotline at (616) 935-7810 between 9:00 AM and 5:00 PM seven days a week if you are experiencing symptoms and think you need to be tested.

Thank you SO SO SO much to our community and your donations today! Every donation, big or small helps!

Thank you…⠀⠀

  • Home Depot for donating 21 face shields, four respirators, 12 R95 Masks, 10 pairs of shoe covers and 500 Nitrile gloves⠀⠀
  • Doreen Sharp for two N95 masks  ⠀⠀
  • Dawn Michmerhurzen donated face masks ⠀⠀
  • Susan Voskuhl donated a box of 35 N95 masks⠀⠀
  • Laura Fritz donated a gallon of hand sanitizer
  • Brian Miller of Superior Environmental Corp. for eight boxes of gloves⠀⠀
  • Sandy Nails & Spa for 30 boxes of gloves!

Reminder: National social distancing guidelines have been extended to April 30, 2020. Please stay home, stay safe.


Updated: March 30, 2020 – 5:00 PM

Social Distancing

The President has extended social distancing guidelines to April 30, 2020.

NOCHS Urgent Care Begins Telehealth Appointments
Beginning tomorrow, Tuesday, March 31 NOCHS’ Urgent Care will be offering telehealth appointments.
Telehealth appointments are available for patients experiencing the following:
  • COVID-19 symptoms (fever, cough) – if you are having shortness of breath, please go to the Emergency Department
  • COVID-19 exposure with questions
  • Sore throat
  • Runny nose/sinus congestion
  • Seasonal allergies
  • Pink eye
  • Ear pain
  • Vomiting/diarrhea
  • Urinary Tract Infection
  • Rash/skin concerns
  • Insect bites
  • Tooth pain
To initiate a telehealth appointment, please call NOCHS’ Urgent Care at (616) 604-0096.
COVID-19 Testing Hotline
Reminder: You can also call NOCHS’ COVID-19 hotline at (616) 935-7810 between 9:00 AM and 5:00 PM seven days a week if you think you are experiencing symptoms and need to be tested.
Happy Doctors’ Day! 
Today is Doctors’ Day, where we celebrate all of the physicians that help keep our community healthy and vibrant. Now more than ever, we are grateful for all the doctors on our medical staff and their commitment to us in times of need.
You can honor a doctor today by making a donation to our From the Heart fund that will help support our hospital and front line staff during the COVID-19 pandemic.
Thank You!

Thank you to Orchard Market for the 5,000 paper bags that may be used to dole out PPE masks to clinical staff as we move into the surge. This is a CDC emergency preparedness strategy that can help stretch the use of PPE in the event that inventory becomes low. Paper bags can store masks overnight allowing them to dry out and be reused again the next day as long as they are not soiled. Thank you for this generous donation to help us be ready for any scenario.

Thank you Tom Sabo for donating masks for our employees!

And thank you, Polyply Composites for donating N95 filters.

COVID-19 GIVING OPPORTUNITIES
We are truly in this together. With a national shortage of protective gear and supplies and other needed items, we are turning to you, our community, for your support.

WHAT WE NEED
Protective Gear
N95 masks
Isolation masks – all ages
Masks with face shields
Face shields
Gloves – Nitrile Latex Free
Protective Gowns
Digital Thermometers
Digital Thermometer Probe Covers

Additional Supplies

Bleach Wipes
Pocket Size Sanitizers

*We are not currently asking for donations of hand-sewn masks. If donated, we will accept them to have on hand in the extenuating circumstance that we have exhausted our supply of standard masks.

Unable to Accept:
• We are not accepting painters masks.
• We are not able to accept swabs that are made with a wooden tube or stick.
• 3D printed items including ventilator parts
• Perishable food, blankets, medical equipment, medication or other supplies

WHERE TO DROP OFF
You may drop-off your donations at NOCHS’ front entrance (1309 Sheldon Road, Grand Haven) Monday-Friday from 10:00 am to 2:00 pm.


Updated: March 26, 2020 – 5:40 PM

North Ottawa Care Center

The visitor restrictions that have been implemented to protect your loved ones during the COVID-19 pandemic are understandably difficult on everyone. We want to provide some ideas that can help you still feel connected. Please call the Activities Department to learn more.

·         Calling a loved one. We have cordless phones available on each neighborhood that we can bring to your loved one if they do not have a personal phone.

·         ZOOM is a  free app that can provide you with face-to-face screen time with your loved one.  We have ZOOM set up on our iPads in the building and will be happy to work with you in scheduling a time to connect.

·         Window visits. There has been a lot of promotion on window visits on social media.  We, too, have seen the benefit of this. However, with the Governor’s Executive Order to Stay Home, Stay Safe; window visiting should be limited to extenuating circumstances.  Please call us and we will bring the cordless phone to the resident’s room to help with window visiting.  We ask for your help to limit visiting between the hours of 10:00 am and 5:00 pm, as this can be confusing for some of our residents to see people walking outside the windows in the morning or evening hours.

·         Window Décor. Share messages of love, encouragement and entertainment, with Yard Signs and Bird Feeders.

Online shopping can allow us to still follow the Stay Home, Stay Healthy guidelines while get-ting the appropriate supplies.

Yard Signs. You may purchase a yard sign and decorate it with loving, inspirational, and encouraging messages. NOCC would be happy to place the sign outside of the resident’s window.

Bird Feeders. Additionally, with spring just around the corner, we are seeing more birds coming back into the area. If you would like to purchase a shepherds hook, bird feeder and bird food, we would be happy to place it outside of your loved one’s window. Please notify us that there is a delivery coming for your loved one. Once we move through the COVID response, the bird feeder could easily be maintained by your family for continued enjoyment.

We remain grateful for your support and encouragement as we work together to help our residents.

THANK YOU

Thank you to Dr. Sid  Disbrow for donating 10 boxes of disposable gloves.

Thank you, Pam Phillips, for donating lunch to our entire staff at North Ottawa Care Center today! We are so grateful for your kindness and generosity!

We are also appreciative of the 2 boxes of surgical masks, 4 pocket hand sanitizers, 21 boxes of gloves, box of sterile pads and miscellaneous head coverings made by anonymous donors!

Urgent Care

Starting Monday, March 30 Urgent Care will no longer take in-person visits to patients with COVID-19 symptoms. Instead, we will offer telehealth visits to those with fever/upper respiratory infection, who are not seriously ill. We will direct more serious patients to the ER for further evaluation. Stay tuned for more information.

Rehab

There are now a few options for outpatient rehab care. Please call to discuss your care options.

1) In the clinic – For patients that can visit the clinic, may do so. We are following all cleanliness guidelines from CDC. Therapists are screened several times a day.

2). Therapy at Home: This includes our HomeSTEP program. Please speak to your therapist to see if this is an option for you.

3). Telehealth – Face to face “live” session using technology – all from an app on your phone, IPAD or your computer.  Live streamed education and exercise intervention.

4) E-visit  – A check-in visit via phone or live streaming, in the safety of your home. Telehealth is available for our pediatric clients as well.

Dunewood Pharmacy

Dunewood Pharmacy is open for curbside pick-up for vitamins, OTC products and bariatric food, as well as prescriptions. Call (616) 842-5193 to place orders.

COVID-19 Giving Opportunities

In response to these unprecedented times, NOCHS has been overwhelmed with requests from generous community members who have pledged their support to our hospital and front line staff during the COVID-19 pandemic. We cannot express our gratitude enough.

We greatly appreciate your inquiries and want to share a couple of ways you can provide support.

We are accepting donations of unused Personal Protective Equipment Monday-Friday from 10am-2pm at NOCHS Front Lobby (1309 Sheldon Road, Grand Haven).

We are also accepting monetary donations to help fund our greatest needs for our facilities and staff.

For more, including a full list of acceptable items, click here.

Remote Testing Site

REMINDER: The site is operational seven days a week. Screening phone line (616) 935-7810 is answered from 9:00 AM to 5:00 PM, and appointments are scheduled if patients meet criteria.

Donate Blood

REMINDER: There is a nationwide shortage of blood. Please consider donating. Visit redcrossblood.org to find a blood drive near you.

NOCHS

NOCHS’ number one goal is and has always been, patient safety and the well-being of our community. During this unprecedented time, NOCHS will continue to serve the community as we have throughout our 100 year history. We are honored to do so and grateful to the community for its outpouring of support.

As an essential service, the hospital remains open and fully operational (ER, emergency surgery, Imaging, Lab), with the exception of providing elective surgeries, as mandated by the Governor. We are actively planning for what experts are calling a “surge” or an expected spike in medical patients needed hospitalization for COVID-19-related illnesses. We will be ready should that situation arise.


Updated: March 25, 2020 – 6:00 PM

GIVING OPPORTUNITIES

We are truly in this together. With a national shortage of protective gear and supplies and other needed items, we are turning to you, our community, for your support.

WHAT WE NEED

Protective Gear

N95 masks

Isolation masks – all ages

Masks with face shields

Face shields

Gloves – Nitrile Latex Free

Protective Gowns

Digital Thermometers

Digital Thermometer Probe Covers

Additional Supplies

Bleach Wipes

Pocket Size Sanitizers

*We are not currently asking for donations of hand-sewn masks. If donated, we will accept them to have on hand in the extenuating circumstance that we have exhausted our supply of standard masks.

Unable to Accept:

  • We are not accepting painters masks.
  • We are not able to accept swabs that are made with a wooden tube or stick.
  • 3D printed items including ventilator parts
  • Perishable food, blankets, medical equipment, medication or other supplies

WHERE TO DROP OFF

You may drop-off your donations at NOCHS’ front entrance (1309 Sheldon Road, Grand Haven) Monday-Friday from 10:00 am to 2:00 pm.

Learn more here: http://www.noch.org/main.aspx?id=6174

THANK YOU to Consumer’s Energy JH Campbell plan in West Olive for the N95 masks. THANKS also to Hortech for even more N95 masks and boxes of gloves – so grateful!

Dunewood Pharmacy

Dunewood Pharmacy is open for curbside pick-up for vitamins, OTC products and bariatric food, as well as prescriptions. Call (616) 842-5193 to place orders.

Remote Testing Site

Screening phone line (616) 935-7810 is answered from 9:00 AM to 5:00 PM daily, and appointments are scheduled if patients meet criteria.

Care Ottawa County created a new Facebook page today  to provide county wide human service response updates. You can find it here: https://www.facebook.com/Careottawacountycom-105186904463713/


Updated: March 24, 2020 – 4:20 PM

COVID-19 Giving Opportunities

In response to these unprecedented time, NOCHS has been overwhelmed with requests from generous community members who have pledged their support to our hospital and front line staff during the COVID-19 pandemic. We cannot express our gratitude enough.

We greatly appreciate your inquiries and want to share a couple of ways you can provide support.

We are accepting donations of unused Personal Protective Equipment Monday-Friday from 10am-2pm at NOCHS Front Lobby (1309 Sheldon Road, Grand Haven).

We are also accepting monetary donations to help fund our greatest needs for our facilities and staff.

For more, including a full list of acceptable items, click here.

Dunewood Pharmacy

Dunewood Pharmacy is open for curbside pick-up for vitamins, OTC products and bariatric food, as well as prescriptions. Call (616) 842-5193 to place orders.

Remote Testing Site

REMINDER: The site is now operational seven days a week. Screening phone line (616) 935-7810 is answered from 9:00 AM to 5:00 PM, and appointments are scheduled if patients meet criteria.

Donate Blood

REMINDER: There is a nationwide shortage of blood. Please consider donating. Visit redcrossblood.org to find a blood drive near you.

Free Audible Books for Kids

For as long as schools are closed, audible is open. Kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning, and just being kids.

All stories are free to stream on your desktop, laptop, phone or tablet, here.

NOCHS

NOCHS’ number one goal is and has always been, patient safety and the well-being of our community. During this unprecedented time, NOCHS will continue to serve the community as we have throughout our 100 year history. We are honored to do so and grateful to the community for its outpouring of support.

As an essential service, the hospital remains open and fully operational (ER, emergency surgery, Imaging, Lab), with the exception of providing elective surgeries, as mandated by the Governor. We are actively planning for what experts are calling a “surge” or an expected spike in medical patients needed hospitalization for COVID-19-related illnesses. We will be ready should that situation arise.


Updated: March 23, 2020 – 4:30 PM

STAY HOME, STAY SAFE

The Governor has issued an Executive Order requiring citizens to “stay home, stay safe.” The order goes into effect Tuesday, March 24 at 12 AM and will be reevaluated in three weeks. You can learn more here.

North Ottawa Care Center

Due to COVID-19, local Long Term Care Ombudsman are not making in-person visits to nursing homes.

They will be available to answer your questions, provide resources about the COVID-19 containment efforts, and address significant care concerns by calling Cindy Everston at (231) 733-3595.

COVID-19 Testing

The NOCHS site is now operational seven days a week. Screening phone line (616) 935-7810 is answered from 9:00 AM to 5:00 PM, and appointments are scheduled from 11:00 AM to 3:00 PM.

State of Michigan’s COVID-19 hotline for general public (888) 535-6136 can be accessed seven days a week from 8:00 AM to 5:00 PM.

Donate Blood

There is a nationwide shortage of blood. Please consider donating. Visit redcrossblood.org to find a blood drive near you.

NOCHS

The number one goal is and has always been, patient safety and the well-being of our community. During this unprecedented time, NOCHS will continue to serve the community as we have throughout our 100-year history. We are honored to do so and grateful to the community for its outpouring of support.

As an essential service, the hospital remains open and fully operational (ER, emergency surgery, Imaging, Lab), with the exception of providing elective surgeries, as mandated by the Governor. We are actively planning for what experts are calling a “surge” or an expected spike in medical patients needed hospitalization for COVID-19-related illnesses. We will be ready should that situation arise.


Updated: March 21, 2020 -12:35 PM

In response to these unprecedented times… NOCHS has been inundated with requests from generous community members who have pledged their support to our hospital and front line staff by offering to put their talents to work crafting homemade personal protection equipment like gowns and surgical masks. We cannot express our gratitude enough.

We are presently working on a plan to determine how/if we can accept such generous donations from the community. Once we have such a plan in place, we will reach back out to the community to share it.

In the meantime, know this… we are thoroughly evaluating our current inventory, we are in constant contact with officials regarding accessing the strategic national stockpile of additional personal protective equipment, as well as collaborating with other hospitals across the state, and with physicians offices that have closed, which may be able to shift their inventory to us. And, we are carefully rationing the use of our inventory to ensure we make it last as long as possible.

So, please stay tuned.

Again, on behalf of every employee in our health system, we are grateful to you for your kindness and talents. Please keep us in your thoughts. And promise us you will remain safely in your homes, practicing social distancing, as best you can.

With love and gratitude,

NOCHS Administration


Updated: March 20, 2020 – 4:17 PM

NOCHS COVID-19 SCREENING/TESTING WEEKEND HOURS

Weekend hours have been added. Appointments are being scheduled seven days-a-week between 11:00 AM to 3:00 PM at the former Panera Bread location, adjacent to Urgent Care on South Beacon Blvd. Patients must be pre-screened first, by calling (616) 935-7810 between 9:00 AM and 5:00 PM, also seven days a week.

STATE OF MICHIGAN CORONAVIRUS HOTLINE

REMINDER – State of Michigan hotline for general public (888-535-6136) can be accessed seven days a week from 8:00 AM to 5:00 PM

Community Mental Health of Ottawa County (CMHOC)

COVID-19 Emergency Operations Guidance

The CMHOC offices in Holland and Grand Haven will remain open for emergent needs and critical care.  CMHOC is the safety net provider and will continue to provide behavioral health services to our consumers and people who are experiencing a mental health crisis.

We are encouraging individuals to call our offices prior to coming in.  Our Access Center phone number is 877-588-4357 or TTY 711.  Callers and walk-ins will be asked screening questions to assess current health status.

Ongoing CMHOC services will be provided mainly by telephone or email.  Our staff will be providing frequent monitoring checks to our consumers and will assist with problem solving and care needs.

Increased stress and anxiety related to the current COVID-19 outbreak is normal and expected.  It is important that you take care of your mental health during this time.  Simple things like taking a walk, deep breathing, and taking an occasional time out from the news and media are good ways to give yourself a break and relax.  The Centers for Disease Control has lots of helpful information including managing stress and anxiety, the information can be found here.

If you or someone you know is in a mental health crisis, there is help available.  You are never alone, reach out by calling 866-512-4357 or test HOME to 741741 to speak with a mental health professional.  We are hear for you 24/7/365.  If it is an emergency call 911.

Please visit our website at miottawa.org/CMH for up to date information on services and tips and tips and guidance for caring for your mental health during this outbreak.

THANK YOU

…to Spectrum Health for donating 30 bottles of its hand sanitizer to help us in the short-term that will be delivered yet today. And a HUGE thanks to Amway for donating 150 bottles of hand sanitizer to arrive next week. Thanks also to hometown hero, Biosolutions (a Shape Company), for donating 200 gallons of disinfectant cleaner.

AND AS A REMINDER – NOCH IS OPEN

• The number one goal for us is, and has always been, patient safety and the well-being of our community.

• With regard to safety, the cleaning and infection control practices at NOCHS are highly regulated and exceed requirements.
o NOCHS is strictly following the Governor’s executive order visitation is restricted with minimal exceptions.
o NOCHS is also carefully screening every person (staff, patients and visitors) entering our facility.  Those who do not pass the screening are turned away.

• With regard to the community’s well-being we have set up a remote test site to draw symptomatic people away from the hospital for testing.
o This protects patients who need to access our hospital-based services for routine or emergent care. Our services are open — ER, inpatient care and ICU, FBU, imaging, lab, sleep lab, Dunewood Pharmacy, and Breast Evaluation Center.

We also updated http://www.noch.org/ to make it easier to find all of the local COVID-19 information you may need including including Covid-19 screening/testing by appointment, visitor hours, service suspensions and more.


Updated: March 19, 2020, 4;51 PM

COVID-19 UPDATES

• State and private labs are now required to report all cases to the CDC for more accurate numbers.

• There is a nationwide blood shortage. Please consider donating today. You can schedule an appointment here: https://www.redcross.org/

COVID RESOURCES

STATE OF MICHIGAN CORONAVIRUS HOTLINE

Operational seven days a week from 8:00 AM to 5:00 PM at 1-888-535-6136 – fielding questions from the public and providers.

NOCHS COVID-19 DRIVE-UP TEST SITE

The COVID-19 screening phone line (616) 935-7810 and is available Monday to Friday from 9:00 AM to 5:00 PM.

Appointments for testing are now being scheduled Monday to Friday between 11:00 AM and 3:00 PM, at the former Panera Bread location, adjacent to Urgent Care on South Beacon Blvd. Again, this is by appointment only. If a person believes they should be screened, call the hotline to be screened.

• If they meet the criteria, an appointment will be scheduled.
• Drive up with ID and insurance card, stay in car and NOCHS will come out to collect the nasal swab.
• Patients will be directed to go home and self-isolate until results come back.
• Specimen is sent to the NOCHS lab to test first for flu.
• If negative for flu, specimen is then be sent to a State-approved lab to test for Coronavirus.
• This is a testing site only, not a clinic. Patients need to communicate with their PCP to let them know they’ve been tested, share results and determine follow up care.

NOCHS REMAINS OPEN

The number one goal for us is, and has always been, patient safety and the well-being of our community.

With regard to safety, the cleaning and infection control practices at NOCHS are highly regulated and exceed requirements.

• NOCHS is strictly following the Governor’s executive order initiated today at 9:00 AM that drastically restricts visitation with minimal exceptions.
• NOCHS is also carefully screening every person (staff, patients and visitors) entering our facility.  Those who do not pass the screening are turned away.

With regard to the community’s well-being we set up a remote test site to draw symptomatic people away from the hospital for testing.

• This protects patients who need to access our hospital-based services for routine or emergent care.
• Our services are open — ER, surgery*, endoscopy, inpatient care and ICU, FBU, imaging, lab, sleep lab Dunewood Pharmacy, and Breast Evaluation Center.

*CMS announced that it is encouraging the public to delay elective surgery, but leaves ultimate prioritization decision to physician/patient. We are working closely with physicians on a case-by-case to accommodate the wishes of their patient.

Some adjustments to schedules for educational classes and support groups, however, have been cancelled in order to adhere to the CDC’s “social distancing” guidelines. Continually check our blog for updates, nochgetbetter.com/news/covid-19

RESOURCES

GROCERY

Meijer

Meijer announced Thursday it is adjusting its store hours for the foreseeable future both to allow more time for team members to deep clean and restock stores, as well as, dedicated hours for senior citizens, customers with chronic health conditions, essential service workers and its team members.

New store hours are as follows:

• Meijer stores will close overnight at 10 p.m. local time, beginning Friday, March 20, and will open each morning at 8 a.m. local time.
• Meijer Express convenience store locations will close overnight at 10 p.m. and open each morning at 8 a.m.; pay-at-the-pump fuel sales will remain available 24 hours a day.
• Meijer stores and pharmacies will provide dedicated shopping times for senior citizens and customers with chronic health conditions on Tuesdays and Thursdays from 7-8 a.m. local time.
• Meijer stores and pharmacies will provide dedicated shopping times for essential service workers and Meijer team members on Mondays and Wednesdays from 7-8 a.m. local time.
More info can be found here: https://www.wzzm13.com/amp/article/news/health/coronavirus/meijer-adjusts-store-hours/69-bbbf0bba-3942-4eda-831a-26512264abb3

D & W

Effective immediately, SpartanNash (D & W) stores are setting aside time twice per week for store guests most at risk of contracting coronavirus (COVID-19), including older adults, pregnant women and immunocompromised individuals.

Reserved hours will be every Tuesday and Thursday from 7 a.m. to 9 a.m.

Learn more: http://bit.ly/sn-reserved-hours

OTTAWA FOOD

The link below has information about food distributions from all local school districts. You will also find links to information about emergency food resources and mobile food trucks. https://bit.ly/2vvPx9k

MOMENTUM CENTER

A micropantry is located near their building on Columbus. People can get food anytime and others can drop donations.

PARENTS AND CHILDREN

A great resource powered by Pediatricians for parents to talk to children about coronavirus:

https://www.healthychildren.org/English/health-issues/conditions/chest-lungs/Pages/2019-Novel-Coronavirus.aspx

Talk to your kids about Coronavirus with this free coloring book: https://bit.ly/3957R6N

EDUCATIONAL

Here is a list of educational companies offering free subscriptions to learning materials. https://bit.ly/2TZruJc

The Momentum Center is Facebook live streaming education classes (topics vary): https://www.facebook.com/MomentumCenter

WORK FROM HOME TIPS

For many working for home will for an extended period of time will be a new experience. Here are a few good tips to help you adjust. https://time.com/5801725/work-from-home-remote-tips/

MENTAL HEALTH

Without a doubt, many are feeling anxious about the COVID-19 pandemic. The kind folks at Calm wanted to share some of the tools they’re using to take care of their minds and stay grounded. https://bit.ly/3daqr0U

EXERCISE

Tri-cities Family Y Fitness group is live streaming their exercise classes – free to anyone, no Y membership needed. https://bit.ly/2U0hqjn

Ottawa County parks remain open! Play areas and handrails are not being disinfected so the county is recommending their use with responsibility such as avoiding crowded parks, keeping appropriate distance from others on the trail and hand washing before and after entry.

Western University’s Student Rec Department is also livestreaming a new workout everyday here: https://www.facebook.com/wmusrc/

REMINDERS

To volunteer, donate, or locate local additional resources visit: www.careottawacounty.com. This website directs people to 2-1-1 to locate local additional resources.

The Love In Action (LIA) Health Clinic remains open with an on-call nurse to answer questions and provide referrals weekdays between 9 a.m. and 5 p.m. Calling encouraged: 616-846-2701.


Updated: March 18, 2020, 4:05 PM

White House Warns Youth to Stay Home

Dr. Deborah Birx said during Wednesday’s briefing at the White House that the coronavirus task force is concerned about reports indicating that more young people are becoming seriously ill from the coronavirus. Read more here: https://cnn.it/38ZFN54

STATE OF MICHIGAN CORONAVIRUS HOTLINE

Operational seven days a week from 8:00 AM to 5:00 PM at 1-888-535-6136 – fielding questions from the public and providers.

Ottawa County Health Department DAILY BRIEFING

The Ottawa County Department of Public Health (OCDPH) hosts a press conference at 4:15 PM daily. Livestream at https://www.facebook.com/OttawaCounty

NOCHS COVID-19 DRIVE-UP TEST SITE

REMINDER: The drive-up, remote testing site is open Monday through Friday from 1:00 PM to 5:00 PM by appointment only, at the former Panera Bread location, adjacent to Urgent Care on South Beacon Blvd. The screening phone line (616) 935-7810 is manned from 9:00 AM to 5:00 PM.

  • If a person believes they should be screened, call the hotline to be screened.
  • If they meet the criteria, an appointment will be scheduled.
  • Drive up with ID and insurance card, stay in car and NOCHS will come out to collect the nasal swab.
  • Patients will be directed to go home and self-isolate until results come back.
  • Specimen is sent to the NOCHS lab to test first for flu.
  • If negative for flu, specimen is then be sent to a State-approved lab to test for Coronavirus.
  • This is a testing site only, not a clinic. Patients need to communicate with their PCP to let them know they’ve been tested, share results and determine follow up care.

NOCHS REMAINS OPEN

The number one goal for us is, and has always been, patient safety and the wellbeing of our community.

With regard to safety, the cleaning and infection control practices at NOCHS are highly regulated and exceed requirements.

  • NOCHS is strictly following the Governor’s executive order initiated today at 9:00 AM that drastically restricts visitation with minimal exceptions.
  • NOCHS is also carefully screening every person (staff, patients and visitors) entering our facility.  Those who do not pass the screening are turned away.

With regard to the community’s well-being we set up a remote test site to draw symptomatic people away from the hospital for testing.

  • This protects patients who need to access our hospital-based services for routine or emergent care.
  • Our services are open — ER, surgery*, endoscopy, inpatient care and ICU, FBU, imaging, lab, sleep lab Dunewood Pharmacy, and Breast Evaluation Center.

*CMS announced today that it is encouraging the public to delay elective surgery, but leaves ultimate prioritization decision to physician/patient. We are working closely with physicians on a case-by-case to accommodate the wishes of their patient.

Some adjustments to schedules for educational classes and support groups, however, have been cancelled in order to adhere to the CDC’s “social distancing” guidelines. Continually check our blog for updates, nochgetbetter.com/news/covid-19

RESOURCES:

Mental Health

Without a doubt, many are feeling anxious about the COVID-19 pandemic. The kind folks at Calm wanted to share some of the tools they’re using to take care of their minds and stay grounded. https://bit.ly/3daqr0U

Educational

Here is a list of educational companies offering free subscriptions to learning materials. https://bit.ly/2TZruJc

Exercise

Tri-cities Family Y Fitness group is live streaming their exercise classes – free to anyone, no Y membership needed. https://bit.ly/2U0hqjn

Ottawa Food

The link below has information about food distributions from all local school districts. You will also find links to information about emergency food resources and mobile food trucks. https://bit.ly/2vvPx9k

Talk to your kids about Coronavirus with this free coloring book: https://bit.ly/3957R6N

 


Updated: March 17, 2020, 4:00 PM

NOCHS REMAINS OPEN

The number one goal for us is, and has always been, patient safety and the well-being of our community.

With regard to safety, the cleaning and infection control practices at NOCHS are highly regulated and exceed requirements.

NOCHS is strictly following the Governor’s executive order that drastically restricts visitation with minimal exceptions.

NOCHS is also carefully screening every person (staff, patients and visitors) entering our facility. Those who do not pass the screening are turned away.

With regard to the community’s well-being we set up a remote test site to draw symptomatic people away from the hospital for testing.

This will help protect patients who need to access our hospital-based services for routine or emergent care. Our services are open — ER, surgery, endoscopy, inpatient care and ICU, FBU, imaging, lab, sleep lab Dunewood Pharmacy, and Breast Evaluation Center.

That said, we have made some temporary adjustments to schedules (see below) for educational classes and support groups, as well as adjusted a few patient services in order to adhere to the CDC’s “social distancing” guidelines.

COVID-19 Drive-Up Testing Site

North Ottawa Community Health System has opened a drive-up COVID-19 (Coronavirus) testing center. Because the number of test kits and testing capacity is extremely limited, testing will be by appointment only.⠀⠀

If you have symptoms and believe you need to be tested for COVID-19, please call 616-935-7810 between 9:00 AM and 5:00 PM to determine if you meet screening criteria for testing.

DRIVE-UP TESTING CENTER REQUIREMENTS

  • Must have an appointment.
  • Have your photo ID and insurance card ready.
  • Stay in your vehicle at all times.

Millpoint Health Center – NOCHS Lab, X-Ray, Rehab

NOCHS Millpoint Lab, X-Ray and Rehab closed at 12 noon today, and will remain closed until further notice. Those services can still be received at North Ottawa Community Hospital.

For more information or to schedule an appointment, please call:

  • North Ottawa Laboratory, 616-847-5382
  • North Ottawa Imaging, 616-847-5238
  • North Ottawa Rehab, 616-847-5293

15 Days to Slow the Spread

The new recommendations are simple to follow but will have a resounding impact on public health. Every American can help slow the virus’ spread and keep our most high-risk populations safe:

1.       Listen to and follow the directions of your state and local authorities.

2.       If you feel sick, stay home. Do not go to work. Contact your medical provider.

3.       If your children are sick, keep them at home. Contact your medical provider.

4.       If someone in your household has tested positive for the Coronavirus, keep the entire household at home.

5.       If you are an older American, stay home and away from other people.

6.       If you are a person with a serious underlying health condition—such as a significant heart or lung problem—stay home and away from other people.


Updated: March 16, 2020, 2:40 PM

The following NOCHS departments have suspended or canceled the following services:

Bereavement Services
All support groups (including “Understanding Grief”) and in-person visits are canceled.

Breastfeeding Support & Community Education

All education classes are postponed through April. For questions or concerns regarding Childbirth and Breastfeeding preparation classes and Postpartum Depression support please call 616-847-5337. For questions regarding Babysitting and Basic Life Support, please call 616-847-5671.

The weekly breastfeeding support group (Wednesdays from 10:00 AM – 12 noon) will not meet again until further notice. If you are in need of lactation support please call (616) 847-5337 to schedule a call with a lactation specialist. We are dedicated to supporting the breastfeeding moms in our community, and will do the best we can to continue our support in your breastfeeding journey.

Cashier’s Office
The Cashier’s office is closed. You may make payments online by visiting noch.org and clicking “Hospital Online Bill Pay,” via your Patient Portal or at Emergency Room Registration. If you have any questions please call (616) 847-5272.

Dunewood Pharmacy
If you need a prescription filled, please utilize our curbside service and we will bring it to you. Just pull up to the green sign along the main entrance of the hospital off of Sheldon Road under the covered portico and give us a call at (616) 842-5193.

Harbor Dune Health Center
For the safety of our staff and patients, the entrance to Harbor Dune Health Center is now closed. All visitors are asked to go to the hospital’s main lobby entrance to be screened and then you may proceed to Harbor Dunes.

Medical Weight Loss Classes
All classes have been canceled until further notice. Please call the Bariatric Clinic at (616) 847-5489 with any questions.

North Ottawa Pediatric Office
Sick Care Express is suspended starting tomorrow, March 17.


Updated: March 16, 2020, 9:00 AM

TEMPORARY VISITOR RESTRICTIONS

In response to Governor Whitmer’s executive order, starting Monday, March 16, visitors will be limited/restricted at all North Ottawa Community Health System locations (hospital, outpatient locations and North Ottawa Care Center and Hospice Residence at Heartwood Lodge) except in special circumstances. Special circumstances allow for one approved visitor for pediatric, maternity, end-of-life or critically ill patients, and patients undergoing surgery.

We appreciate your adherence and understanding.


Updated: March 13, 2020, 3:56 pm

With the Restrictions on the visitors to the hospital, the Health Information Management (Medical Records) department will not be open to walk-in patients starting Monday 3/16/20. We will be available via phone to answer any questions. Please call us at 616-847-5292 if you have any questions about obtaining your medical records.

Out of an abundance of caution and in the best interest of the health of our community we are cancelling all NOCHS seminars now through the end of April. This includes our get better series and surgical seminars.

As a reminder, please review our visitor restrictions for the entire health system.


FACTS & FIGURES (as of 3/11/20)
Two coronavirus cases have been confirmed in Michigan, on the southeast side of the state. Both patients are hospitalized. No cases have been confirmed in West Michigan.

What is the Coronavirus (COVID 19)?
According to the World Health Organization (WHO), COVID-19 is the name of the illness caused by the coronavirus. The coronavirus mentioned in the recent world outbreak also has a specific name: severe acute respiratory syndrome coronavirus 2 (abbreviated as SARS-CoV-2).

A new strain of a virus that has never been seen before is also referred to as “novel.” That’s why you might see references to the “novel coronavirus” as well. In general terms, coronaviruses are relatively common and are responsible for the common cold.

How is it transmitted?
Person-to-person spread
The virus is thought to spread mainly from person-to-person.
·         Between people who are in close contact with one another (within about 6 feet).
·         Through respiratory droplets produced when an infected person coughs or sneezes.
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Can someone spread the virus without being sick?
·         People are thought to be most contagious when they are most symptomatic (the sickest).
·         Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

How easily does the virus spread?
The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”). Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

What are the symptoms?
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

Symptoms may appear 2-14 days after exposure*:
·         Fever
·         Cough
·         Shortness of breath

Can you prevent it?
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
·         Avoid close contact with people who are sick.
·         Avoid touching your eyes, nose, and mouth.
·         Stay home when you are sick.
·         Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
·         Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
·         Follow CDC’s recommendations for using a facemask.

CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Is there a treatment?

There is no specific antiviral treatment recommended for COVID-19. People with COVID-19 should receive supportive care to help relieve symptoms. For severe cases, treatment should include care to support vital organ functions.

 

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